Genki Content Studios Privacy Policy
Last updated: 20th May 2026
Who we are
Genki Content Studios (“Genki”, “we”, “us”, “our”)
Address: unit 220, the green house, custard factory, Gibb Street, Birmingham, b9 4aa
We are the data controller for personal data we collect via our website and services.
What this policy covers
What personal data we collect
How and why we use it (our legal bases)
Who we share it with (including our service providers)
International transfers
How long we keep it
Your rights
Cookies and analytics
Personal data we collect
Contact details: name, email, phone, company, job title (when you enquire, subscribe, or book).
Booking/project info: dates, brief, locations, content goals, talent names (if you provide them).
Payment info: handled by our payment providers; we do not store full card numbers.
Communications: emails, messages, feedback, enquiry details.
Usage data: pages viewed, links clicked, device/browser info, approximate location from IP, via cookies/analytics.
Media you provide: logos, product shots, reference files you send us.
How we use your data and legal bases
Respond to enquiries and provide quotes (contract or legitimate interests).
Provide services, manage bookings, deliver files, and invoice (contract).
Communicate about your project and account (contract/legitimate interests).
Improve our site/services and prevent fraud/abuse (legitimate interests).
Send marketing emails if you opt in or where PECR’s soft opt‑in applies; you can opt out anytime (consent/legitimate interests).
Meet legal, tax, and accounting obligations (legal obligation).
Who we share data with (service providers) We share personal data with trusted providers who help us operate our site and services. They process data under contract and only on our instructions:
Squarespace (website hosting/CMS).
Acuity Scheduling (Squarespace Scheduling) for booking forms and calendar management.
Mailchimp for email newsletters and mailing list management.
Google Analytics for website usage analytics (with IP anonymisation enabled).
Payment processors (e.g., Stripe/PayPal, if used) for secure payments.
File delivery/storage (e.g., Google Drive, Dropbox, WeTransfer) to send project assets.
Professional advisers (accountants, lawyers, insurers) where necessary.
Law enforcement or regulators if required by law.
International transfers Some providers store data outside the UK (e.g., US). Where transfers occur, we use lawful safeguards such as UK adequacy regulations and/or ICO‑approved standard contractual clauses/IDTA.
How long we keep data
Enquiries, bookings, and project records: typically 6 years after our last interaction (accounts/tax/legal).
Marketing contacts: until you unsubscribe or after 2 years of inactivity.
Website analytics: retained per Google Analytics settings (typically 14–26 months) and then aggregated/anonymous.
Delivered project files: retained/archived per our Terms (e.g., project archives for [60–180] days unless agreed otherwise).
Your rights (UK GDPR) You can:
Access a copy of your personal data.
Correct inaccurate or incomplete data.
Ask us to delete your data in certain cases.
Restrict or object to our processing in certain cases.
Request data portability for information you provided to us.
Withdraw consent at any time where we rely on consent (e.g., marketing).
Complain to the ICO if you’re unhappy with how we handle your data. See ico.org.uk.
We may need to verify your identity before responding. We aim to respond within one month.
Marketing
We only send marketing emails with your consent or where PECR allows a soft opt‑in to existing clients. You can unsubscribe via any email or by contacting us.
Cookies and analytics
We use essential cookies to make the site work and optional cookies for analytics/marketing.
Google Analytics collects usage data (e.g., pages visited, device/browser, time on page). We enable IP anonymisation and respect cookie consent where required.
If you use any ad pixels (e.g., Meta/TikTok), note: they load only with consent for measurement/retargeting.
You can manage cookies via our banner and your browser settings.
Children
Our site and services are for adults. We do not knowingly collect data from children under 18.
Security
We use reasonable technical and organisational measures (HTTPS, access controls, encryption in transit, least‑privilege access). No system is 100% secure.
Third‑party links
Our site may link to other websites. Their privacy policies apply to their sites.
How to contact us
Address: unit 220, the green house, custard factory, Gibb Street, Birmingham, b9 4aa
Data protection contact: Lianne, owner
Changes to this policy
We may update this policy from time to time. We’ll post the latest version here with a new “Last updated” date.